Welcome to our website www.medicstore.in. This Website is owned and operated by Medic Store whose registered office is in Delhi, India.
By any purchase and using any of our services you agree that you have read and understood our terms and conditions and agree to be legally bound and abide by the terms set forth. So, before you place an order on our Website or use our services, please read these Terms & conditions carefully as you agree to be bound by them. If you do not accept these Terms and Conditions, please do not use our website or its services.
1. Information on the website
The information provided on the Website or through our services is given for informational purposes only and is not intended to cure or prevent any disease.
Information given on our Website is not a substitute for professional medical expert advice or treatment of any disease. So you should always seek the advice of your physician or other qualified healthcare professional with any questions you may have about your medical health instead of trying anything by your choice.
The trademarks, names, logos, graphics, page headers, button icons, text, image and service marks (collectively “trademarks”) displayed on this website, is the property of Medic Store & is protected by the copyright laws. You hereby agree that you neither use any of its property nor reproduce, duplicate nor copy the content of Medic Store for any purpose.
3. External links
We provide a link to third-party websites, our online payment service partners, which process your Net Banking and Credit/Debit Card payments, respectively. We are not responsible for the availability or proper functioning of such linked pages or sites, and we will not be held responsible for any loss or inconvenience encountered as a result of using such Website link as they are beyond the control of Medic Store.
4. Website Availability
We take all the required steps to make sure that our website is available to you 24*7/365 days. However, the Website may become temporarily unavailable due to maintenance, server or other technical error as these are beyond our control so we shall not be responsible for an uninterrupted access to our Website or its services in that case, but do not worry as still in that case we will be in your touch via mail or call regarding your order or services you have asked for.
5. Terms of Sale
Medic Store reserves the right to discontinue any program/offer or service offered on its Website.
In the event a product is listed at an incorrect price, old price or with incorrect information due to typographical error or error in pricing or information received from our vendors, Medic Store will have the right to modify/cancel the order or to ask for price difference for orders placed for medicine/product listed at the incorrect/old price.
We do not stock anything with us; so after getting your order, we arrange ordered medicine/product from our vendors or companies. So in case if a medicine/product shortage is there then it may take more than the given time for the order delivery or later, if a medicine/product is found to be unavailable, then Medic Store will have full rights to cancel & refund the amount of the order.
So there is no guarantee that if you have paid for the order(order for medicines or any other healthcare product) then you will get the order for sure.
6. Disclaimer of Warranties and Limitation of Liability
Medic Store makes no warranties, guarantees, representations or statements of any kind regarding the website, the products sold on the website or its services, the information contained on the website, your information transmitted over our system.
7. Shipping & delivery
Shipping charges given on the website apply for the order’s package weight up to 500gm. If the weight exceeds 500gm, then you will have to pay more for the shipping as per the charges given below. In such case, our team will inform you before shipping.
Shipping charges as per the order package’s weight are given below:-
7.1 Normal shipping charge (for whole India)=Rs.85 for the first 500gm, then Rs.69 for each 500gm. Delivery time: 3 – 4 working days.
7.2 Urgent shipping charge(for Delhi/NCR)=Rs.225 for first 500gm, then Rs.199 for each 500gm. Delivery time: 24 working hours.
7.3 Urgent shipping charge(for areas except for Delhi/NCR)=Rs.425 for the first 500gm, then Rs.399 for each 500gm. Delivery time: 48 working hours.
7.4 Normal shipping charge(for international orders)=Rs.1799(approx 27 USD) for first 500gm, then Rs.999(approx 15 USD) for each 500gm. Delivery time: 12 – 14 working days.
7.5 Urgent shipping charge(for international orders)=Rs.3499(approx 52 USD) for first 500gm, then Rs.1499(approx 23 USD) for each 500gm. Delivery time: 5 – 7 working days.
NOTE: Given delivery time is the approx delivery time after the order’s shipment & is subjected to availability of the ordered medicine/product.
8. Refund & cancellations
At MedicStore.in, We always try our level best to make your experience best with us & for the same reason we have a dedicated team of experts who check every single order before its shipment but still in 1% case if you get something wrong then we will do a full refund of your amount based on the conditions listed below:
- You received an expired product;
- You received a damaged item;
- The ordered item is lost or damaged in transit.
8.1 We will do refund only if:-
1) Product to be returned is unused & is in its original condition.
2) It’s available with its original price tags, labels, and barcode. In the case of strips, only full unopened strips can be returned.
NOTE: Payment refund will only be made via the original payment method of your order. Please allow approx 2-3 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that.
8.2 To Request a Refund:-
To request a refund, you need to simply call, mail or Whatsapp us your order number or contact number, including the reason why you’re requesting a refund.
8.3 Abroad refund policy:-
Abroad order’s packet has to go though the customs after the shipment so because of that few packets gets stuck in the custom sometimes which later affects the given order’s delivery timing, also in few cases custom destroys the order’s packet due to their own norms so in both of these cases if a customer asks for the order refund, then in that case we will talk to our concerned department & will refund the amount based on the discussion.
9. Order Cancellation:-
Here at Medic Store, we totally depend on our vendors for the product arrangement because we do not have any own stock of the products with us. So, if the order cancellation request is received prior to the order being arranged from our vendor, a refund will be made after taking cancellation charge of Rs. 100 or 10%, whichever is higher. We take this cancellation charge as once arranged, vendors do not take these products back at their original purchase cost.
- Once the order is shipped there will be no order cancellation.
- If the order is shipped & still delivery doesn’t happen due to the absence of the customer at the given shipping address, then there will be no order cancellation or refund.
10. Imported Products (Diet & Supplements):-
These are the products which we arrange by importing them directly from their companies which are located in abroad because in India, mostly these products are found at a very high price due to already included custom charges & Sales taxes, so to provide such products at their best reasonable price & without any Custom Charge or Sales tax, we import them directly from abroad for you.
1) General delivery time of these imported products is of approx 1-3 weeks but in 1% cases, few products get stuck in the custom so in that case delivery to you may take some more time.
2) Once your payment accepted & confirmed by us to you, any kind of refund or order cancellation would not be possible as once product arranged foreign vendors don’t take it back due to their own policies.
11. Liquid items:-
We have a dedicated & an experienced team for the safe packing of liquid items & with that to ship those liquid items we have a tie up with some of the big shipping companies who know how to handle such items very well but still 1% chance is there that your product may get damaged in transit, So in such a case, we accept no liability and no refund will be processed.
12. Changes in Terms & conditions
We reserve the right to modify these terms and conditions from time to time without further notice to you. Any such modification we make shall be effective once we post a revised version of these Terms and Conditions on the Website. It is your responsibility to review our website’s Terms and Conditions regularly. Your continued use of the Website will constitute your agreement to follow and be automatically bound by the modified terms and conditions.